---
title: WHY CAN’T I GET MY VIDEO TO DISPLAY OR PLAY INSIDE MY CAMPAIGN?
description: Although including embedded video seems to have more support within email than before, it still is not supported across all email clients; only a few email clients support embedded video.
---

[Adestra COE ](https://blog.highroadsolutions.com/adestra-coe)

# [WHY CAN’T I GET MY VIDEO TO DISPLAY OR PLAY INSIDE MY CAMPAIGN?](https://blog.highroadsolutions.com/adestra-coe/why-cant-i-get-my-video-to-display-or-play-inside-my-campaign)

 Written by [Sample Author](https://blog.highroadsolutions.com/adestra-coe/author/sample-author) | Feb 20, 2024 11:06:22 AM

Although including embedded video seems to have more support within email than before, it still is not supported across all email clients; only a few email clients support embedded video. 

- Apple Mail
- Outlook on Mac
- iOS Mail
- Samsung Mail

## WHAT CAN YOU DO AS AN ALTERNATIVE?

Option 1:  Add a static image with a play button. Overlaying a play button on top of your image is the cleanest, fastest, and easiest way to include a video link. Directly linking your image to the hosted version of your video provides the illusion of an embedded video in your message.

Option 2: Another alternative is using HTML5. It is important to note only a few email clients support HTML5. While Gmail and Android, devices display a fallback image.

 

We highly recommend not to use HTML5 since email clients that require fallback outweigh the email clients that do support HTML5 versus email clients that require a fallback image.

[How-To Guide on Embedding HTML 5 Video in Email](https://www.emailonacid.com/blog/article/email-development/a_how_to_guide_to_embedding_html5_video_in_email/)

 

[View full post](https://blog.highroadsolutions.com/adestra-coe/why-cant-i-get-my-video-to-display-or-play-inside-my-campaign)

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